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FAQ

Frequently asked questions

Security

Please use the browser control panel interface for password protecting your web pages.

Or via telnet, if your home directory is yourlogin, create a file named .htaccess in your web directory that contains the following:

AuthUserFile /home/yourlogin/.htpasswd
AuthGroupFile /dev/null
AuthName ByPassword
AuthType Basic

require user pumpkin


Then in your home directory, type htpasswd -c .htpasswd pumpkin. This will enable you to secure the directory so that only user pumpkin can enter this directory.

You may well want any of the user/password combinations you created in your .htpasswd file to allow access. Just say require valid-user instead of require user xxx in .htaccess and any of the users you created will be able to access the files.

Note that you want to store the .htpasswd file in your home directory so it is hidden from others. The one drawback to putting your .htpasswd file in your home directory is that you will have to slightly lower the security of your home directory. Go to /home and type chmod +x yourlogin. The web server needs execute permission on to read the .htpasswd file.

To stop people from being able to read your scripts under all circumstances, end your CGI scripts with the name .cgi

To make a directory named direct that can only be accessed by userid fred, go to the directory above direct and type chown fred direct. If you wish for only fred to read and write in it, type chmod 700 direct. If you wish to allow others to read these files you can type chmod a+rx direct after typing the first command.

The above only works if you are fred. If you not, but fred is in your group, ask us to make a new group for you and fred, your2grp. Then you can chgrp your2grp direct, and chmod g=rwx direct. If you do not wish anyone else to be able to read these files, use chmod o-rx direct.

To list the access permissions of a file, type ls -l file, and for a directory, ls -ld directory. r=read access, x=execute access, w=write access. After the first letter or hyphen (for file type), the first three letters apply to you, the second three letters apply to your group, the last three letters apply to everyone else. Execute access enables you to run programs or enter directories.

Examples of using chmod:

PEOPLE = PERMISSIONS
u = the file's user (or owner)
r = read access
g = the file's group
x = execute access
o = others
w = write access
a = the user, the group, and others.
chmod a+w = let everyone write to the file
chmod go-r = don't let people in the file's group or others to read the file
chmod g+x = let people in the file's group execute the file

Make it at least 6 characters long. Include at least one number, capital letter, or punctuation mark in the name. Passwords can be a maximum of 10 digits.

Billing Issues

Invoices are sent out 7 days before your next billing date. All invoices are due by the 1st of the month. Accounts with invoices past due 10 days, will be suspended. Accounts with invoices past due 21 days, will be terminated

New accounts are due at the time of signup. New accounts will not be processed until payment is received.

Invoices are sent out 7 days before your next billing date. All invoices are due by the 1st of the month. Accounts with invoices past due 10 days, will be suspended. Accounts with invoices past due 21 days, will be terminated

New accounts are due at the time of signup. New accounts will not be processed until payment is received.

You will need your username and password to cancel your account. Please visit your client area to cancel your account:

You can upgrade or downgrade your hosting account anytime by login into Client Area and choosing the plan/service you wish to change access your Client Area now.

To change your accounts billing information, please login into the Client Area by clicking here and update your billing information.

Yes, you could pay via Western Union, contact our billing department  during office hours to get more info.

Email Hosting

Yes, RoundCube webmail is available with all hosting packages

Yes, we offer true 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply open a support ticket at our helpdesk and a customer support representative will get back to you shortly!

webmail is available with all our hosting packages, you could access webmail at https://yourdomainname/webmail

Shared Web Hosting

Log in to your cPanel account (http://domain.com:2082)

In the Mail section, click MX Entry.

If you have more than one domain, select the domain you're using with Google Apps—look for this under the Domain heading.

Under Email Routing, select Remote Mail Exchanger.

Click the Change button.

In the Add New Record section, create an MX record for each of the mail servers in the table below.

For example, for the first server, enter 1 for the Priority and ASPMX.L.GOOGLE.COM for the Destination. Then, click Add New Record, and repeat this for the remaining servers.
Priority Destination
1 ASPMX.L.GOOGLE.COM
5 ALT1.ASPMX.L.GOOGLE.COM
5 ALT2.ASPMX.L.GOOGLE.COM
10 ASPMX2.GOOGLEMAIL.COM
10 ASPMX3.GOOGLEMAIL.COM

Under MX Records, delete any original MX records. You should have at least one (Priority: 0 and Destination: [yourdomain.com]).
Congratulations! Your new MX records now point to Google. Keep in mind that changes to your DNS settings can take up to 24 hours to propagate through the Internet, but depending on your host, this can happen faster.

If you have difficulty creating MX records, contact us for assistance.

Adult sites, child pornography, eggdrops bots, irc scripts, spam scripts or any other kind of illegal activity are not allowed. If you host such content on your, your account will be terminated.

Yes. Every  hosting package comes with a web browser based control panel. The control panel includes many features including: email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much more!

Yes, we offer true 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply open a support ticket at our helpdesk and a customer support representative will get back to you shortly!

This depends on the type of hosting packages you order. Traditionally all HostForWeb hosting packages come with a dedicated IP address.

Each hosting package  may include serveral Domain Pointers or Addon domain names.

Cloud VPS

All VPS ordered are processed within 24 hours. Usually it takes several hours to complete.

We are able to provide non cpanel VPS account. That will allow to install any panel software.
Currenly we offer CPANEL only, more panels are coming soon.

Yes, we offer true 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply open a support ticket at our helpdesk and a customer support representative will get back to you shortly!

Each hosting package  may include serveral Domain Pointers or Addon domain names.

Our pleasure! Our expert digital marketing team recommend an execution plan that suits your business upon request.

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